• Initial Assessment: We will begin with an initial assessment to understand your needs, goals, and challenges. This assessment will help us develop a personalised therapy plan.
• Treatment Plan: Based on your assessment, we will create a treatment plan with specific goals, frequency, and methods of therapy. We will review and adjust this plan as needed throughout your therapy.
• Session Duration and Frequency: Therapy sessions typically last 60 minutes, including 10-15 minutes of clinical notes completion. Session frequency will be discussed and agreed upon during the initial assessment and may change as your needs evolve. Initial and follow-up Functional Capacity Assessments typically last 90 minutes. AT trials typically last 60 to 90 minutes, depending on the type and number of AT items being trialled.

Services may be provided at your home, or other agreed-upon locations. We provide home/community based services to the Perth Metropolitan Area. We can also provide Telehealth services to clients across Australia, including rural and remote areas.

Ignite Therapeutic Solutions charges for Provider Travel Time and Kilometres in line with the NDIA Price Guide found at ndis.gov.au/providers/price-guides-and-pricing.

We understand that sometimes unforeseen circumstances may require you to change or cancel an appointment. If this happens, please contact us at 0459 944 487 or via email at fari.osawe@ignitets.org at least 2 working days (48 hours) in advance. Since we schedule our appointments ahead of time, we will need to charge the full cost of the appointment if we don't receive cancellation notice within 2 days. However, no charge will apply if we are notified more than 2 days in advance. If we need to change or cancel an appointment, we will inform you as soon as possible and offer alternative options.

Your privacy is important to us. All information shared during your therapy sessions, including medical history, assessments, and treatment plans, will be kept confidential, unless required by law or with your explicit consent. We will discuss any disclosures with you prior to releasing information to others.

The collection, holding, use and disclosure of personal information by Ignite Therapeutic Solutions PTY LTD is protected by the Privacy Act 1988 (Cth) and the National Disability Insurance Scheme Act 2013 (Cth).

We hold personal information which is reasonably necessary for us to carry out our role. Examples of information Ignite Therapeutic Solutions PTY LTD may hold includes:

• Name, contact details, date of birth and age
• Gender, details about participants' physical/mental health, including disabilities
• Information about participants' support requirements
• Details of guardians/nominees, including names, addresses and contact details
• Details of feedback or complaints about services provided by us
• Bank account details

Personal information is securely destroyed, deleted, or archived once no longer required, in compliance with applicable federal privacy laws and regulations.